Privacy Policy

TEZAR Electric Vehicle Private Limited, an Indian company incorporated under the Companies Act, 2013, with its registered office at Building No./Flat No.2-16-431/2/1, Mudgal main road kasabalingasugur, Lingsugur,Raichur Dist, Karnataka-584122 and Corporate Identification Number (CIN): U34300KA2022PTC168484, (referred to as “TEZAR”, “we”, “us”, or “our”) truly values your privacy.
This Privacy Policy lays out how we collect, use, store, and protect any personal information you share with us when using our website, mobile app, or any other TEZAR services (we’ll just call them all the “Platform”).
We’re committed to earning your trust — just like we’ve earned your ride.

1. Purpose

Summary: Your data stays safe with us — no shady stuff, no misuse, no unauthorized sharing.

At TEZAR Electric Vehicle, your trust drives us. This Privacy Policy is here to ensure that any personal information shared by you through our website, mobile app, or other TEZAR platforms is handled responsibly and in full compliance with Indian privacy laws.

We store your data using industry-standard encryption and secure server systems, designed to safeguard your information at every step — from browsing to booking.

This Privacy Policy will help you understand:

1. What data we collect and why we collect it

2. How we use and protect that data

3. How you can access, manage, or update your information

We’ve kept things simple and transparent — just like our rides. Because your safety isn’t just on the road; it’s in how we handle your personal info too.

2. Information We Collect

Summary: To give you the best TEZAR experience — from exploring vehicles to making a booking — we may need some of your personal information. We keep it secure, use it only for necessary functions, and sometimes work with trusted partners (like payment gateways or hosting services) to deliver our services smoothly. Please make sure your details are accurate and updated.

A. Personal Information

To use certain features on the TEZAR Electric Vehicle Website, app, or services, you may need to provide details that can personally identify you — such as:
Name
Phone number
Email address
Shipping or service location
Contact preferences
Login credentials

This information is provided voluntarily by you and is used to create your TEZAR Account, help process your requests, and offer a smooth and personalized experience.

We request that you keep your information accurate and updated. You may also request to correct or delete your data, and we will act upon it as long as it is not legally restricted, disproportionately technical, or impacts the rights of other users.

Your personal information will be treated with utmost confidentiality and may be used to resolve order-related queries, provide customer service, or fulfil operational or legal obligations.

In some cases, we may share your data with trusted third-party vendors, such as:
Payment processors
Communication platforms
Hosting or analytics services

This is only done to facilitate essential services, and all third parties are required to uphold strict data privacy standards.

B. Non-Personal Information

Summary: We also collect some system-related or web usage data that does not identify you personally. This helps us improve how the TEZAR Website performs and interacts with your device.

This includes information like:
Browser type and version
Device and operating system
IP address
Page views, clicks, and exit URLs
Website session duration

This type of data is automatically collected and used in aggregate to analyse and enhance your user experience. It does not contain personally identifying information.

C. Cookies

Summary: We use temporary cookies to make your browsing experience smoother. These expire when you exit the website and do not store your personal info.
Cookies are small data files stored on your device to help us manage features like login, page transitions, or site preferences. Our cookies are safe, time-limited, and don’t track personal identity.

3. Information Security

Summary: Your personal data stays protected with us. We don’t share it with anyone unless it’s absolutely necessary — like when helping you with a booking, service, or technical support. We take your privacy seriously and back it with top-grade security.
At TEZAR EV, your trust drives us. We are committed to protecting your personal data from unauthorized access, use, or disclosure. Here’s how we do it:
1. We use industry-standard encryption and secure server software to keep your data safe — the same technology trusted globally for online transactions.
2. We routinely audit and upgrade our systems and security practices, including physical safeguards, to protect against unauthorized access and potential threats.
3. We never rent, sell, or trade your personal information to third parties for marketing purposes.
4. Your data may be shared internally only on a need-to-know basis — with select employees, vendors, or service partners — and only if it’s required to process your request, assist you with a service, or support our operations.
These partners (like payment gateways, CRM systems, or technical vendors) are bound by strict confidentiality agreements and are required to uphold the same level of data protection that we do.
We are always evolving our tech and policies to keep your information secure — because your privacy isn’t just a responsibility, it’s a promise.

4. Information We Share

Summary: We only share your personal data when absolutely necessary — like complying with the law, ensuring security, or helping trusted partners deliver key services (like payment and support). We never misuse or sell your info.

At TEZAR Electric Vehicle, we’re transparent about when and why your data may be shared. We only do so when it’s:

Required under applicable laws or legal processes (even if outside your home country);

Needed to respond to legitimate government or regulatory authority requests;

Essential to enforce our Terms of Use or protect our operations and customers;

Necessary to safeguard the rights, privacy, or property of Tezar Electric Vehicle, its affiliates, You, or others;

Critical for pursuing legal remedies or limiting potential damages.

We may share your Personal Information with select, trusted corporate affiliates and third-party partners in the following cases:
1. To prevent fraud, identity theft, or misuse of our services, including cross-checking related accounts;
2. To support joint services (like co-branded experiences or bundled offers) where two or more companies work together to serve you;

3. To service providers who assist us with operations like:

Verifying contact details,

Processing secure payments,

Fulfilling orders,

Providing technical support or customer service,

Hosting our website or data infrastructure,

Analysing performance and user behaviour, or conducting audits or system checks.

These vendors and affiliates are strictly bound by confidentiality obligations and are allowed access only as needed to perform their duties — never for personal or promotional use.

We’re committed to keeping your trust and ensuring that any data we share is shared responsibly.

5. Retention

Summary: We keep your personal data only for as long as it’s genuinely needed—either to serve you, meet legal rules, or fulfil our business commitments. After that, it’s securely deleted.
At TEZAR Electric Vehicle, your personal information is stored only for the period necessary to fulfil the purposes outlined in this Privacy Policy, or as agreed upon through any contracts, agreements, or applicable authorizations.

Your data will be:

Retained as long as it helps us provide services, support, or resolve issues related to your interactions with TEZAR Electric Vehicle;

Stored if required for legal, regulatory, or compliance-related obligations;

Erased when it no longer serves a valid business or legal reason, or if retaining it would go against data protection regulations.

We regularly review our data retention practices and ensure that any unnecessary or outdated information is securely deleted or anonymized. Our goal: keep what’s needed, delete what’s not — responsibly and in line with the law.

6. Your Rights

We are committed to honouring your rights in accordance with applicable data protection laws. Requests will be processed within the legally permitted time frame.

7. Change in Privacy Policy

Summary: If we make big changes to this policy, we’ll let you know. But if you keep using our website or services after the changes, we’ll assume you’re cool with them.

By using the TEZAR-Electric Vehicle website and services, you acknowledge and agree to this Privacy Policy. TEZAR Electric Vehicle reserves the right to update or modify this Privacy Policy at any time, with or without prior notice.

If there are significant updates to how we handle your personal information, we will either post a notice on our website or notify you via email (if available). Unless otherwise specified, the updated policy will apply to all information we hold about you and your account.

Please note, TEZAR Electric Vehicle is not obligated to notify users of all changes. Your continued use of our services after such changes means you accept the updated Privacy Policy and our revised practices.

8. Advertisements

Summary: We’re not responsible for third-party ads and what data they collect from you.

Some advertisements shown on the TEZAR Electric Vehicle website may be provided by third-party advertisers, including ad networks, marketing agencies, and audience analytics providers. These parties may collect data about your browsing behaviour—on our site and others—using cookies, trackers, or similar technologies to personalize ads based on your interests.

Please note that TEZAR Electric Vehicle does not control or have access to the data these third parties collect. Their data collection and usage practices are governed by their own privacy policies, not this one.

9. Questions

Summary: Have any queries or complaints? We’re here to help.

In case of any complaint, concern, or grievance, the User may contact the following:

Grievance Officer:

C/o Ms. Tezar Electric Vehicle Private Limited

1st Floor, No.-1754, Mahaveer Arcade NH-4, Tumkur Rd., Opp. Metro Station, T. Dasarahalli, Bengaluru, Karnataka-560058.

Time: 10:00 AM – 5:00 PM (Monday to Saturday)

The Grievance Officer shall address the concerns at the earliest, and in accordance with timelines specified under applicable laws.

10. Disclaimer

Summary: If you do not agree with the way we handle your data, please do not use our services.

Tezar Electric Vehicle Pvt. Ltd. shall not be held responsible for any loss or damage arising from the disclosure (intentional, inadvertent, or otherwise) of any user-related information, including but not limited to account details or personal verification information, whether arising through legal proceedings or otherwise.

By using this website or registering with us, you explicitly agree to the collection, usage, and transfer of your personal information as outlined in this Privacy Policy. We reserve the right to update or modify this policy at any time without prior notice.

If you do not agree with any part of this policy or are uncomfortable with how your data is being used, you are advised not to use the website or services.

11. Miscellaneous

This Privacy Policy is governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of the courts located in Bengaluru.

Any applicable Indian data protection regulations will be adhered to by Tezar Electric Vehicle Pvt. Ltd. with due diligence.

Caution Notice

Beware of fake job offers or dealership scams using Tezar Electric Vehicle’s name.

We never ask for money or sensitive personal information over informal channels.

Stay informed. Stay protected.

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